The Experience: Tech Meets Emotional Disconnect A few days ago, I had an AI-assisted call with Apple to book an in-person tech appointment. What should have been simple ended up being frustrating, inefficient, and most of all, dehumanizing. 1. My heart sank. It was an immediate, emotional reaction. Just hearing the AI agent on the…
Ever give your employee exact instructions… Only to have the result come back completely different? “I Told Her Exactly What to Do…” A client just said to me on the phone: “I told her exactly what to do… so why did it come back wrong?” This was his most recent hire.He’d been burned by bad…
What Comes First in Scaling a Business? If you want to scale your business and add hundreds of thousands or even millions of dollars in the next year… What comes first → Cleaner client avatar?Mindset blocks?Success vision?Growth strategy?Personal mission?Organizational vision? A Real Client Example: Vision to Strategy in 2 Days This morning I worked with…
Ever feel like you’re doing the work, but not seeing the results? You’re not alone. At my son’s summer basketball camp – during parent observation night – the coach shared something that stuck with everyone in the room: 🏀 Progress doesn’t always look like progress in the moment. Sometimes it feels invisible.Sometimes it feels like…
Here’s one of the most freeing truths I share with my clients: “You can build your business any way you want. There are no rules.”(Well – except having to pay taxes.) Most small business owners I work with started their business for freedom.Freedom to do meaningful work.Freedom to choose how they spend their time.Freedom to…
When Loyalty Is Repaid with Ultimatums I read a LinkedIn post this week from a woman who was told by her employer (as were all the employees): “Convince us you’re 100% on board, or leave.” After years of loyalty, leadership, and overwork, she disagreed with the firm’s direction. Instead of listening, they pushed her out.…
Everyone’s talking about AI coaching right now. The problem isn’t silence. It’s misunderstanding. Most people are misusing the word “coaching” entirely. I recently read a Fast Company article titled: “Why AI Coaching Works (And Often Works Better).” (Link below) It made bold claims, so I leaned on AI to help me analyze it. Together, we…
Why High-Achieving Business Owners Still Feel Behind You’ve built something real. A business with clients, a team, and visible momentum. On paper, you’ve checked many of the boxes. From the outside, people might call you successful. But internally? You’re carrying a weight that no one else sees. You’re responsible for growth. For delivering results. For…
If you’re running a business, drowning in day-to-day interruptions, and can’t find time to generate leads or scale – this list is for you. Here are 21 leadership moves that free up your time, reduce stress, and help you grow with a self-managing team. 1. Lead with clarity Direction isn’t about barking orders. It’s about…
This one is for you small business owners who want to grow your business… And you’re under a load of work that keeps piling up, and you know you can’t do it alone – or you have employees, contractors, or outsourced work but your growth is still slow or stagnant. You need to read this.Although…