Category: Strategy
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The Experience: Tech Meets Emotional Disconnect A few days ago, I had an AI-assisted call with Apple to book an in-person tech appointment. What should have been simple ended up being frustrating, inefficient, and most of all, dehumanizing. 1. My heart sank. It was an immediate, emotional reaction. Just hearing the AI agent on the…
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Ever give your employee exact instructions… Only to have the result come back completely different? “I Told Her Exactly What to Do…” A client just said to me on the phone: “I told her exactly what to do… so why did it come back wrong?” This was his most recent hire.He’d been burned by bad…
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What Comes First in Scaling a Business? If you want to scale your business and add hundreds of thousands or even millions of dollars in the next year… What comes first → Cleaner client avatar?Mindset blocks?Success vision?Growth strategy?Personal mission?Organizational vision? A Real Client Example: Vision to Strategy in 2 Days This morning I worked with…
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Ever feel like you’re doing the work, but not seeing the results? You’re not alone. At my son’s summer basketball camp – during parent observation night – the coach shared something that stuck with everyone in the room: 🏀 Progress doesn’t always look like progress in the moment. Sometimes it feels invisible.Sometimes it feels like…